Shipping policy
Shipping Policy – TRUEFIB
Last updated: 11/12/2025
Thank you for shopping with TRUEFIB.
This Shipping Policy explains how and when your order will be delivered.
1. Order Processing Time
- Orders are processed within 1–2 business days.
- Orders placed after 5 PM or on Sundays/public holidays will be processed the next business day.
2. Shipping Timeline
Average delivery timelines:
- Metro Cities: 2–4 business days
- Tier 1 & Tier 2 Cities: 3–6 business days
- Remote Locations: 5–8 business days
Delays may occur due to courier load or unforeseen circumstances.
3. Shipment Tracking
Once shipped, you will receive:
- Tracking link
- Courier partner name
- Estimated delivery window
4. Shipping Charges
Shipping charges may vary based on:
- Location
- Order weight
- Ongoing promotions
Any applicable shipping fee will be displayed at checkout.
5. Incorrect Address
TRUEFIB is not responsible for delays or failed deliveries due to incorrect or incomplete addresses provided by the customer.
6. Damaged or Tampered Deliveries
If your package appears tampered or damaged:
- Do not accept delivery
- Take clear photos
- Contact us within 24 hours
7. Contact Information
Email: Care@truefib.in
Phone/WhatsApp: +91 9327947774
Business Hours: 9 AM to 5 PM (Monday to Saturday)
